1. DELIVERY METHODS OFFERED BY 1, 2, 3 CERISES
1, 2, 3 cerises offers deliveries worldwide.
Delivery conditions are subject to change depending on the time of year or carrier cost increases.
Delivery by Mondial Relay to Relais Point (average time of 3 working days):
Delivery by standard Colissimo with or without signature depending on the country:
Hand delivery: collection from the office of 1, 2, 3 cerises; delivery to the customer's office or home in Blagnac (31700): no delivery costs.
2. DELIVERIES OUTSIDE OF THE EUROPEAN UNION
The Customer can contact 1, 2, 3 cerises by e-mail at [email protected] to obtain information on delivery conditions in a specific country in the world.
Orders to countries outside the European Union may be subject to taxes and customs fees of the destination country. These costs and the related formalities are the responsibility of the Client. They must be paid directly to the carrier upon delivery. The delivery time given to the Customer is indicative. 1, 2, 3 cerises is not responsible for delivery delays related to carrier, customs or quarantines during the Covid-19 epidemic. No order refund can be made if the item is detained by customs. The customer is required to check before placing his order with customs whether there are any import restrictions. Any package refused by the customer due to customs fees or taxes that he does not wish to pay will not be refunded.
Additional charges may apply for packages destined for countries outside the EU if they contain heavy products such as inflatable swimming pools, buoys, inflatable mattresses, wooden toys, etc. (non-exhaustive list).
3. DELIVERY TIMES
1, 2, 3 cerises does everything possible to ensure that the order is delivered as quickly as possible.
1, 2, 3 cerises undertakes to communicate about temporary and exceptional closure periods of the site, the cessation of order preparation and the resumption of shipments.
The delivery time given to the Customer is indicative. 1, 2, 3 cerises is not responsible for delivery delays related to carrier, customs or quarantines during the Covid-19 epidemic.
4. DELIVERY ADDRESS
Deliveries are made to the address indicated on the order form:
The Customer is informed that it is his responsibility to provide the details necessary for the proper delivery of his Order.
If the delivery address provided by the Customer is not valid and therefore results in a return of the package for non-receipt at the address indicated, the costs of reshipping the package to the new address provided will be the responsibility of the Customer. If the customer wishes to be refunded, the original shipping costs will be deducted from the refund (including if initially offered – billing at actual price).
5. LIABILITIES AND DAMAGES
The risks associated with transport are the responsibility of the Customer from the moment the items leave the premises of 1, 2, 3 cerises.
The Customer is required to check, in the presence of the delivery person, the condition of the packaging of the goods and its contents upon delivery.
In the event of damage during transport, any protest must be made to the carrier within three days of delivery.
6. RETURNS
Under article L121-20 of the Consumer Code, the Customer has a period of fourteen (14) working days from delivery of the order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for return shipping costs.
The Customer must clearly and precisely notify their desire to withdraw by sending a message to the following address: [email protected]
In order to process the withdrawal request as quickly as possible, the Customer is asked to indicate in their email:
1, 2, 3 cerises suggests that the Customer return their products by registered mail or with additional insurance, guaranteeing, where applicable, compensation for the products up to their actual market value in the event of spoliation or loss of this merchandise. In all cases, the return is made at the Customer's risk. It will be up to the Customer to keep all proof of return. Return costs are the responsibility of the Customer, who is free to choose the shipping method. Any lost or damaged return packages will not be refunded.
The Customer will be informed that their withdrawal request has been taken into account and validated by email. The Customer is required to wait for this confirmation before sending the return package to the following address: 1, 2, 3 cerises – 34, vieux chemin de Grenade – 31700 BLAGNAC - FRANCE.
The Customer is required to return the Product subject to withdrawal without undue delay, and at the latest, within fourteen (14) days following communication of his decision to withdraw by following the procedure which will be indicated to him by 1 , 2, 3 cerises, in its original packaging and condition (new condition, labeled, unwashed, unworn, clean), accompanied by a document bearing the order number.
1, 2, 3 cerises undertakes to reimburse the totality of the sums paid for the Product(s) subject to withdrawal, excluding delivery costs, within thirty (30) days from from the date of receipt of its request, provided that the Products have been returned in their original condition (new condition, labeled, unworn, clean).
For Metropolitan France, Belgium, Luxembourg: in the event that you return part of your order for which the shipping costs had been initially offered (from €50 for Mondial Relay and €80 for Colissimo), and that the amount of the products kept is less than €50, the shipping costs of €7 (Colissimo) or €5 (Mondial Relay) will be deducted from the refund amount of the order. If the amount of the products kept is between €50 and €80, then a flat rate of €3 will be deducted from the order if the shipping method you chose was Colissimo.
For Spain and the Netherlands: in the event that you return part of your order for which shipping costs were initially offered (from €80), and the amount of the products kept is less than €80 , shipping costs of €6 for the Netherlands or €8 for Spain will be deducted from the refund amount of the order.
For the UK: in the event that you return part of your order for which the shipping costs had been initially offered (from €150), and the amount of the products kept is less than €150, the shipping costs of €15 will be deducted from the refund amount of the order.
For the rest of the world: in the event that you return part of your order for which the shipping costs had been initially offered (from €250), and the amount of the products kept is less than €250, the shipping costs postage of €25 will be deducted from the refund amount of the order. The customer is responsible for customs fees for the return, if applicable.
7. IF YOU HAVEN'T BEEN TO GET YOUR PARCEL OR IT IS UNDELIVERABLE
If you haven't claimed your parcel and it has been sent back to us, or if it was undeliverable, you have 2 options:
- we'll resend your order with additional shipping charges. We'll communicate the shipping charges, and you can pay with PayPal or credit card. Real shippind charges will be applied instead of a flat fee.
- we can cancel your order with a 15 euro penalty. No refund can be made on original shipping charges if the parcel has been sent outside of France or Belgium.
